SMS Communications Policy

Overview

NYCgetCertified utilizes SMS (Short Message Service) and text messaging to communicate important updates, reminders, and notifications to our clients. This SMS Communications Policy outlines how we use text messaging and provides instructions on how you can manage your preferences or opt out of receiving messages from us.

How to Opt In

You may opt in to receive SMS messages from NYCgetCertified by providing your mobile phone number during the qualification process, service registration, or through direct communication with our team. By providing your number, you expressly consent to receive text messages from us regarding your certification application and related services.

Types of Messages You May Receive

When you opt in to our SMS program, you can expect to receive the following types of messages:

• Appointment Confirmations: Reminders for upcoming consultations or meetings with our team.
• Follow-up Messages: Requests for required documentation or clarifications needed for your application.
• Application Status Updates: Notifications when your application reaches important milestones or when agency decisions are received.
• Service Information: Important announcements related to your ongoing certification process.

Message Frequency

Message frequency will vary based on the status of your application and your active engagements with our team. We strive to only send messages when necessary to facilitate your certification process.

Message and Data Rates

NYCgetCertified does not charge a fee for our SMS services; however, standard message and data rates may apply depending on your mobile carrier and plan. Please consult your wireless provider if you have questions about your text or data plan.

How to Opt Out

You can opt out of receiving SMS messages from NYCgetCertified at any time. To stop receiving text messages, simply reply "STOP" to any message you receive from us.

After texting "STOP," you will receive one final confirmation message indicating that you have been unsubscribed. Following this, you will no longer receive SMS messages from us. If you wish to rejoin the SMS program, you must contact our team or opt in again through our website.

Help

If you are experiencing issues with our messaging program or need assistance, reply "HELP" to any message you receive from us for more information, or contact our support team directly using the information provided below.

Privacy

Your privacy is important to us. We will not share, sell, or rent your mobile number or personal information to third parties for marketing purposes. For more detailed information on how we collect, use, and protect your data, please review our Privacy Policy.

Supported Carriers

Our SMS service is supported by most major wireless carriers, including but not limited to:

• AT&T
• Verizon Wireless
• T-Mobile
• Sprint

Note: Carriers are not liable for delayed or undelivered messages.

Contact Us

If you have any questions or concerns regarding this SMS Communications Policy or our messaging practices, please contact us at: